Custom Revenue Cycle Proposal
Nichole, You Deserve a Billing Partner Who Fights as Hard as You Do.
A Custom Revenue Cycle Proposal for Integrative NP in Psychiatry
Prepared by Davia Ward, CEO | Healthcare Partners Consulting
The Problem
A billing partner that costs you more stress than it saves you money
The Reality
$25,971.85 collected this month — with broken infrastructure underneath
The Solution
HPC — your entire revenue cycle department, not just a billing company
We Heard You
Your Words. Written Down.
Before we talk about solutions, we want you to know — we listened. Really listened. These are your exact words, and they matter.
"I'm very, very frustrated with this billing company I have right now. My blood pressure is not doing great every time I get on and I have to yell at them."
"I had a patient last night — she's like, why am I being charged $55? Copay is $20. I have to go back in and fix everything and I'm like the blind leading the blind."
"I'm having to reach out to them constantly. Why is this like this? Why did you charge this there?"
"Last week was probably the worst week I've had."
"This is all new to me and I don't know who to trust in this world."

You should never have to feel this way. That changes now.
Revenue Assessment
The State of Your Revenue
You are doing the right things clinically. Your documentation is solid. Your providers are booked. The numbers tell a story of real potential — but also of a system that is failing you.
$25,971
Collected This Month
Real revenue flowing in despite broken infrastructure
500+
Sessions Billed
Active patient volume proving your clinical model works
8
Providers — Your Goal
Expanding across New York, Florida, and Arizona
3
States of Growth
NY, FL, AZ — credentialing must be clean and ready
What Is Working
  • Clinical documentation is solid
  • Providers are booked and active
  • Collections are coming in
  • You have a clear growth vision
What Is Broken
  • Offshore biller touching claims without resolving them
  • Credentialing is a mess — you've had to beg for your own contracts
  • Front office is one person learning as she goes
  • You are the catch-all — fixing errors at 8pm after a 12-hour clinical day
Your collections are not the problem. Your infrastructure is. And that is exactly what HPC is built to fix.
Our Solution
HPC Is Not a Billing Company. We Are Your Entire Revenue Cycle Department.
From the first phone call to the last dollar collected — here is what we bring to Integrative NP.
Billing and Claims Management
Every claim worked the same regardless of dollar amount. A $5,000 claim gets the same attention as an $80 claim. Errors caught at entry — wrong IDs, expired diagnosis codes, benefits mismatches — before they ever become a denial. Claims tracked at 30 days, worked hard at 60.
Patient Billing and Collections
We become your billing office — branded to your practice name, your phone number, your area code. Copay collection, card declines, patient balance conversations. A three-touch protocol before every visit. Charge-before-service systems for ADHD testing and psych evals with digital authorization trails.
Front Office and Reception Support
Scheduling, phone answering, and benefit verification — all branded as Integrative NP. We forward your RingCentral line to HPC. We answer as your practice. Your daughter-in-law Myra stays focused on what she does well. We back her up on every billing conversation she should not handle alone.
Credentialing Oversight
We audit everything your current biller has done — and everything they have not done. Every contract, every effective date, every PECOS record in a shared spreadsheet you own. When you add providers or expand to Florida and Arizona, your credentialing is already clean and ready to move.
Reporting and Visibility
Weekly patient balance report showing who owes you and exactly what we have done about it. Every two weeks, a high-level claims report with a top 10 priority list flagged for your attention. Information is pushed to you. You never chase us. Everything else we handle.
90-Day Roadmap
Your Path From Chaos to Clarity
Three focused months to transform your revenue cycle from a liability into a competitive advantage.
1
Month 1
Clean House & Take Control
2
Month 2
Stabilize & Build Systems
3
Month 3
Grow With Confidence
Month 1 — Clean House and Take Control
  • Execute contract and BAA
  • Gain access to Jane App and ClaimMD
  • Audit current AR — identify abandoned, misfiled, or missed claims
  • Begin AR cleanup on flat-rate capped-hour basis
  • Submit first clean claims under HPC management
  • Set up RingCentral forwarding and practice-branded presence
  • Establish benefit verification workflow with Myra
  • Introduce Myra to HPC's 12-step revenue cycle intake training
Month 2 — Stabilize and Build Systems
  • All new claims processed with zero billing errors coming back to you
  • Self-pay charge policies active for ADHD testing and psych evals
  • Patient balance collection running on three-touch protocol
  • Weekly and bi-weekly reports delivered on schedule
  • Credentialing audit complete with corrective action underway
  • Provider notes compliance reviewed — any provider behind on documentation flagged before it becomes a claims problem
Month 3 — Grow With Confidence
  • Revenue cycle running cleanly end to end
  • Collections data used to benchmark per-provider performance
  • Credentialing setup begun for new hires and FL/AZ expansion
  • Reception support evaluated as patient volume grows
  • Full revenue picture visible at all times
  • No more 8pm logins. No more fixing other people's mistakes.
Month 1 Deep Dive
Month 1: Clean House and Take Control
Month 1 is about establishing trust, access, and momentum. Every action in this phase is designed to stop the bleeding and give you immediate visibility into what has been happening to your revenue.
Immediate Priority: AR Audit
We pull every open claim and categorize it — abandoned, misfiled, or simply missed. You will know within the first two weeks exactly what has been lost and what is recoverable.
Branded Practice Presence
Your RingCentral line forwards to HPC. We answer as Integrative NP. Your patients never know the difference — except that someone actually picks up and knows what they are talking about.
Myra's Training Begins
We introduce Myra to HPC's 12-step revenue cycle intake training program. She becomes stronger. You become free from being the backstop for every billing question.
Investment
Your Investment in a Revenue Cycle That Actually Works
Transparent pricing. No hidden fees. No scaling surcharges as you grow. Every line item is designed to protect your revenue, not extract from it.
Revenue Cycle Management
8% of collections
Billed on claims submitted. No Medicaid billing means no percentage-billing violation under New York State guidelines. As you grow, we grow with you.
AR Cleanup
$85 / hour
Capped at 5 hours to start. We notify you before we go beyond that. You decide if you want us to continue. No surprises.
Front Office & Reception Support
$2,500 / month (Optional)
Scheduling, phones, benefit verification — all branded to your practice. Myra stays focused. Your patients get a professional experience every time.

No scaling surcharges. As Integrative NP grows to 8 providers across three states, your rate stays the same. We are invested in your growth because your growth is our growth.
What Happens Next
Five Steps to Getting Started
No complexity. No waiting. From your first reply to our first clean claim — here is exactly how we move.
01
Review This Proposal
Read through everything and reply with any questions. We want you to feel completely confident before we begin.
02
Sign the BAA
The Business Associate Agreement has already been sent to you. This protects both of us the moment we access your systems. It is the most important first step.
03
Confirm System Access
Confirm Jane App and ClaimMD access so we can pull your full reports and finalize your contract. This is what unlocks the audit.
04
Receive Your Updated Contract
Your contract at 8% with AR cleanup scope included. We send it the same day access is confirmed. No delays.
05
We Get to Work
So you never have to fix their mistakes at 8pm again. That is the only goal that matters.
Why HPC
What Makes HPC Different
There are a lot of billing companies. Here is why HPC is the right partner for where Integrative NP is going — not just where it is today.
We Fight for Every Dollar
A $5,000 claim and an $80 claim get the same attention. We do not cherry-pick. We do not abandon small balances. Every dollar you earned is worth collecting.
Radical Transparency
Information is pushed to you on a schedule. You never chase us. Weekly patient balance reports. Bi-weekly claims summaries. A top 10 priority list every two weeks so you always know what needs your attention.
We Become Your Practice
Branded phone presence. Your area code. Your practice name on caller ID. Your patients experience a seamless, professional billing office — because that is exactly what we are.
Built for Your Growth
Florida. Arizona. Eight providers. We are not just solving today's problems — we are building the infrastructure that makes your expansion possible without chaos.
"Protectors of Provider Revenue" is not a tagline. It is a commitment. Your revenue is your livelihood, your team's livelihood, and the foundation of the care you provide. We take that seriously.
You Built This. Let Us Protect It.
You built Integrative NP from a team of ER nurses who believed in you. You are not doing this to stay small. You said it yourself — Florida, Arizona, eight providers, real growth. That vision deserves a revenue cycle that can hold it.
Your Patients Deserve Better
No more patients confused about a $55 charge when their copay is $20. No more billing errors that damage the trust you have worked so hard to build.
Your Evenings Are Yours Again
No more logging in at 8pm to fix mistakes that never should have happened. You see patients from 9am to 9pm on Wednesdays. That is enough. The rest is ours.
Your Vision Has a Foundation
Eight providers. Three states. Real infrastructure. The revenue cycle that holds your growth is being built right now — the moment you say yes.
Davia Ward, CEO
Healthcare Partners Consulting
Protectors of Provider Revenue
davia@hpcbilling.com | hpcbilling.com
We Are Ready When You Are.
Reply to this proposal. Sign the BAA. Let us get to work.